Privacy Policy
1. Data Collection
1.1 Personal Data
Personal data refers to information that can be used to identify a user directly or indirectly. In applications like the Souq No.1 platform, personal data may include the following:

Full name

Email address

Phone number

Shipping address

Account details (e.g., username and password)

1.2 Importance of Collecting Personal Data
We collect the personal data you provide when you register or create an account on the app. This data includes your name, email, phone number, and shipping address. We use this data for purposes such as completing transactions, providing support, and enhancing user experience.

1.3 Payment Information
We collect payment information such as credit card or bank account details to complete transactions between suppliers and buyers on the platform. This data is securely processed through trusted payment services to ensure your data is protected.

1.4 Transaction History
We store transaction data such as the products you purchased, the amount paid, and transaction dates. This data is used to provide technical support, process payments, and analyze user behavior to improve our services.

1.5 Types of Data Collected
We collect various types of data from our users to enhance their experience and ensure successful transactions. These include:

Personal data: Collected during registration, such as name, email, phone number, and shipping address.

Payment data: Credit card or bank account details for transaction purposes, processed securely via certified providers.

IP address: Collected to track traffic and analyze app performance, helping us provide better security and prevent illegal activity.

Transaction history: Includes products purchased, payment amounts, and transaction dates to ensure proper handling and support.

We are committed to protecting all collected data under the highest security standards and will not share it with third parties without your consent unless required by law.

2. Data Usage
2.1 How We Use Your Data
We use the data we collect to enhance your experience on our platform. This includes personalized offers and product recommendations based on your preferences, processing transactions, and contacting you regarding issues or inquiries.

2.2 Sharing Data with Third Parties
We may share some of your data with trusted third parties, such as payment processors and shipping companies, to successfully complete commercial transactions and deliver your products. We only use this data for the purposes outlined in this privacy policy and will never share it for marketing purposes without your consent.

3. Cookie Policy
We use cookies to improve your experience using our application. These cookies help us collect data on how you use the app to personalize content, ads, and show services you might be interested in. You can manage cookie settings through your browser or the privacy settings within the app.

4. Use of Collected Data
We use the collected data to:

Complete commercial transactions: Including payment processing and shipment coordination.

Enhance user experience: Customizing offers, ads, and recommendations based on your interests and behavior.

Third-party sharing: Limited to trusted payment and shipping providers to ensure successful order fulfillment.

Cookies: Used to analyze app usage, improve performance, and personalize your experience. You can manage cookies through app settings.

5. Data Protection
5.1 How We Protect Personal Data
We are committed to protecting your personal data using modern encryption technologies like SSL and secure protocols to ensure all online communications are protected. Data is stored encrypted on our servers and safeguarded by advanced security measures to prevent unauthorized access.

5.2 No Sharing of Payment Data with Untrusted Third Parties
Your payment data privacy is a priority. All payments are processed through trusted payment providers compliant with international security standards such as PCI DSS. We do not share your payment data with untrusted parties or use it for commercial purposes without your consent.

5.3 Data Security
We treat your data security as essential. We use advanced encryption (SSL/TLS) to protect data sent over the internet and store data on secure servers with modern monitoring systems. We only work with trusted service providers who follow strict security standards to handle payments securely. Your data may only be shared with payment processors and shipping providers as needed to complete transactions, and we ensure they follow proper data protection standards. We regularly update our security systems to prevent any threats or unauthorized access.

6. User Rights
6.1 Right to Edit Data
If any of your personal information is incorrect or needs updating, you can modify it at any time through your account or by contacting us through partnersupport@souq-n01.com. We'll update it promptly after verifying your request.

6.2 Right to Delete Data
You can request to delete your personal data or close your account at any time by contacting us via partnersupport@souq-n01.com. Note that some data may be retained for legal purposes such as accounting or tax records.

6.3 Right to Object to Data Processing
You can object to the use of your personal data for any purpose you find inappropriate, including direct marketing or sharing with third parties. To do so, contact us via partnersupport@souq-n01.com.

6.4 Opt-Out of Data Collection
If you no longer wish to receive promotional emails or newsletters, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of the message or through your account settings. For opting out of data collection for other purposes, contact us via partnersupport@souq-n01.com.

6.5 Full List of User Rights
As a user, you have the following rights regarding your personal data:

Right of Access: You may request access to your personal data at any time. We will provide a copy within 3 business days.

Right to Correction: If your data is inaccurate or outdated, you can correct it via your account or contact us.

Right to Erasure: You may request deletion of your personal data or account at any time, unless legal obligations require data retention.

Right to Object: You can object to the use of your data for any unwanted purposes, including direct marketing.

Right to Opt-Out: You can opt-out of promotional emails by using the unsubscribe link in messages or through account settings.

For further inquiries or to request any of these rights, please contact us via partnersupport@souq-n01.com.

7. Data Sharing with Third Parties
7.1 Sharing Data with Trusted Parties Only
We only share your personal data with trusted third parties when necessary to provide our services efficiently, such as:

Payment providers like PayPal or Stripe for processing financial transactions.

Shipping companies like DHL and FedEx for order delivery.

Technical support providers for improving app performance.

Data sharing is strictly in line with our privacy policy and legal requirements.

7.2 Overview of Shared Data
We share your personal data with trusted third parties only when necessary to carry out our services, including payment providers like PayPal and SkipCash, shipping companies like DHL and FedEx, and technical support teams. We ensure these parties comply with strict data protection agreements and use encryption technologies to safeguard your shared data. No data will be used for other purposes without your consent.